Shipping & Returns

1) Order Processing Time

• Processing time: Orders typically process within 1–2 business days after payment is confirmed.
• Orders placed on weekends or U.S. federal holidays begin processing the next business day.
• We may require additional verification for certain orders (e.g., address confirmation, fraud screening), which can extend processing time.

2) Shipping Destinations

2.1 United States

We ship to most U.S. addresses, including P.O. boxes where supported by the carrier and shipment type.

2.2 International (if offered)

If international shipping is offered at checkout, you agree that:

• you are responsible for ensuring products may be imported and used lawfully in your destination country;
• you are responsible for duties, taxes, tariffs, brokerage fees, and any import-related charges;
• customs processing may delay delivery.

If you want U.S.-only shipping at launch, we will update this section accordingly.

3) Shipping Methods, Rates, and Delivery Estimates

• Available shipping methods and rates are displayed at checkout.
• Delivery estimates shown at checkout are estimates, not guarantees.
• Carrier delays, weather events, customs, and other factors outside our control may affect delivery times.

4) Address Accuracy

• You are responsible for providing a complete and accurate shipping address.
• If an order is returned to us due to an incorrect or incomplete address, you may be responsible for additional shipping charges to reship the order.

5) Order Tracking

• When available, you will receive a shipping confirmation email with tracking information.
• Tracking updates are provided by the carrier and may take time to appear.

6) Risk of Loss

To the extent permitted by law, risk of loss passes to you when we hand the package to the shipping carrier.

7) Lost, Stolen, or Missing Packages

7.1 Marked as Delivered

If tracking shows an order as delivered but you did not receive it:

• check with household members/roommates, building staff, and nearby delivery locations;
• contact the carrier to initiate a trace;
• contact us within 7 days of the delivery scan so we can help investigate.

7.2 Lost in Transit

If tracking does not update for an extended period or the carrier confirms the package is lost, contact us and we will work with the carrier to resolve the issue.

7.3 Theft

We are not responsible for theft after delivery. If you suspect theft, file a police report and contact us with the report details.

8) Damaged Shipments

If your order arrives damaged:

• take clear photos of the outer box, inner packaging, and product;
• contact us within 48 hours of delivery with your order number and photos.

We may require the item(s) to be retained for carrier inspection or claims processing.

9) Temperature, Handling, and Storage (General)

Some research materials may be sensitive to temperature, light, or moisture.

• Shipping methods may vary by product and season.
• Upon delivery, promptly follow storage instructions on the label and/or product page.

Note: We cannot guarantee product integrity if packages are left unattended in extreme conditions after delivery.

10) Returns to Sender and Undeliverable Packages

If a shipment is returned to us as undeliverable (e.g., incorrect address, refused delivery, unclaimed):

• we may reship the order after you confirm the address;
• additional shipping charges may apply;
• in some cases, we may issue a refund minus shipping and handling costs, where permitted by our Returns & Refunds Policy.

11) Force Majeure

We are not liable for shipping delays or failures caused by events beyond our reasonable control, including carrier disruptions, weather, natural disasters, customs delays, labor actions, war, terrorism, pandemics, government actions, or supply chain interruptions.

12) Contact Us

For shipping questions: